Stamp Me Loyalty App Support Center

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My Joincode or Tempcode isn't working

To use your Join code or Temp code you must be within the Stamp Me Loyalty app.


Click Quick Scan from the splash screen here:

Allow The Stamp Me Loyalty App to access your camera to scan the Join or Temp codes. 


If you do not allow access through your device you will be shown a black screen and will not be able to scan. 


To troubleshoot this and give permissions on an iOS device:

Go to Settings on your phone> Scroll to Privacy > Go to Camera > Scroll down to Stamp Me and make sure this is green and enabled.


For an Android device:

Go to Settings> Scroll down and select Apps> Scroll down to Stamp Me> Select Permissions> Ensure the Camera is green and enabled. 


If you have printed the codes or have been provided a plastic card, and they are not working- Please check:


1. If the code is clear (dirty, marked, partially scratched) 

2. You are scanning the code within the Stamp Me App, and not a QR code reader

3. If the offer you are scanning for is still valid through the merchant.


If the issue continues happening, please contact hello@stampme.com and state in as much detail as possible what you are trying to do, and attach an image and/ or video if possible.