Delivery times for Welcome Pack
Delivery times will vary depending on your region.
All materials will be posted to the delivery address provided at registration.
You will also be provided a tracking number to follow the package.
If you still have not received your parcel after the expected delivery time, please contact us.
Express deliveries can also be organised for an additional charge.
The expected delivery time is:
Melbourne - Within 3 business days
Country VIC - Within 5 business days
Sydney, Canberra, Adelaide - within 3-4 business days
Brisbane, Tasmania - within 4-5 business days
Other capital cities: within 5-6 business days
Air Mail / Pack & Track International:
UK, Ireland, France, Spain - 7- 13 work days
US, Canada - 7-13 work days
New Zealand - 7 - 13 work days
Thailand, Indonesia (No Pack & Track, but registered) - 7-13 works days
Please contact us at firstname.lastname@example.org about special arrangements for delivery through private courier to Eastern Europe (incl. Russia), the Middle East, Asia (incl. China, South Korea, Japan), South America, Mexico and Africa.
*Delivery to remote locations may take longer. Delivery during holiday periods may take longer.
We use Australia Post services unless otherwise discussed with you.