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Delivery times for Welcome Pack

Delivery times will vary depending on your region.

All materials will be posted to the delivery address provided at registration. 

You will also be provided a tracking number to follow the package.

If you still have not received your parcel after the expected delivery time, please contact us. 

Express deliveries can also be organised for an additional charge.

The expected delivery time is:

Melbourne - Within 3 business days

Country VIC - Within 5 business days

Sydney, Canberra, Adelaide - within 3-4 business days

Brisbane, Tasmania - within 4-5 business days

Other capital cities: within 5-6 business days

Air Mail / Pack & Track International:

UK, Ireland, France, Spain - 7- 13 work days

US, Canada - 7-13 work days

New Zealand - 7 - 13 work days

Thailand, Indonesia (No Pack & Track, but registered)  - 7-13 works days

Please contact us at about special arrangements for delivery through private courier to Eastern Europe (incl. Russia), the Middle East, Asia (incl. China, South Korea, Japan), South America, Mexico and Africa.

*Delivery to remote locations may take longer. Delivery during holiday periods may take longer. 

We use Australia Post services unless otherwise discussed with you.